After Sales Service

We have an extensive fleet of fully equipped service vehicles on call, ensuring our clients’ businesses and residences experience minimal power outages in the event of an emergency. Our customers can rest assured that their generators are maintained for optimum performance and maximum life cycle. Delivering professional assistance and support, whenever and wherever needed, is a major part of PowerTec commitment in providing an unrivalled level of product support coverage. The fully equipped team of trained Engineers and Technicians are highly experienced in providing on site repairs and servicing. All engineers undergo regular product training in conjunction with the Company’s key suppliers and major brand manufacturers, ensuring that they are fully conversant with the latest products and equipment.

Installation & Commissioning

Our project team will work closely with you, from start to finish, ensuring your generating set is installed and commissioned safely and successfully, on time and with minimal disruption to your business operation.
They work in accordance with factory-issued commissioning procedures and written method statements and provide full commissioning certification for warranty validation.

Repair & Overhauling

The inspection / diagnosis and check lists specifically prepared for PowerTec generating sets, which are worked on during every maintenance employment, covers the scope of work absolutely necessary for the most optimal maintenance of your machine.

Our workshop servicing and operations facilities includes:

  • Complete Engine Overhauling
  • Fuel Injection repairs and replacements
  • Electrical repairs and replacements
  • Engine Maintenance
  • Strip Clean
  • Modification and Repairs
  • Paint and Finishing
  • Electric Shop and others
  • Trouble Shooting at site

    All breakdown calls are attended within 24 hours from the time of logging of the complaint. After receiving breakdown calls from customers we depute our technicians at site to trouble shoot and analyze failures. Most of the problems are attended with backup of required spare parts.

    Turn Key Jobs

    We undertake Turn Key Jobs for Supply, Installation, Testing & Commissioning of Diesel Generator Sets. This includes Mechanical Erection of Exhaust Pipe Lines , Waterline plumbing & Fuel Line fabrication. We also carry out Electrical installation pertaining to the DG set Earthing, Power Cable laying upto Distribution Board. All Statutory Approvals from PWD & Pollution Control Board are taken care of as per customer’s requirement.

    Fuel Pump & Injector Calibration Services

  • We are equipped with calibration.
  • Fuel Pump & injector calibration.
  • Testing & Calibration of STC & Top Stop injectors also done in-house.
  • Warranty Services

    Stipulated Service visits are made during the warranty period as a part of after sales services. They include -

  • Commissioning visit
  • Free Warranty visits as recommended by manufacturers
  • PowerTec offers product warranty under its standard product maintenance services / manufacturer’s terms and conditions while a product is being actively marketed, and for a specified period of time after a product has reached end of availability. Please refer to PowerTec Warranty Statements or to the sales conditions for more details, as it may vary for different countries.

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